Returns & Refunds Policy
At Wallpaper Parade, customer satisfaction is very important to us.
Returns
We accept returns on eligible items within 14 days of delivery.
To qualify for a return, items must be:
- unused
- unopened
- in original packaging
- in resalable condition
Please note that custom-made, personalised and bespoke wallpaper orders are non-returnable unless faulty, damaged or incorrect.
How to request a return
To request a return, please contact us within 14 days of receiving your order and include:
- your order number
- the reason for the return
- photos if the item is faulty or damaged
Email: info@wallpaperparade.com
Return address details will be provided by email once your return request has been approved.
Refunds
Once the returned wallpaper is received and inspected, refunds are processed within 5–7 working days back to the original payment method.
Damaged, faulty or incorrect orders
If your wallpaper arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery with clear photographs so we can arrange a replacement or refund.
Exchanges
Exchanges are available for faulty or incorrect products only.
Delivery and return window
The returns period starts after your order has been delivered, in line with our stated delivery timeframes.
Contact us
For all return and refund requests:
info@wallpaperparade.com
